Privacy Policy

We collect the following types of information:

• Account information: Your name and email address when you register.
• Financial profile data: Income, savings, debt levels, and property goals you provide during onboarding — used solely to calculate your Homivise Readiness Score.
• Consultation request details: Contact preferences, phone number, city, buying timeline, and any notes you provide when requesting an advisor consultation.
• Usage data: How you interact with the platform (e.g. pages visited, features used) to improve our service.

Your information is used to:

• Calculate and display your personalised Homivise Readiness Score.
• Generate your personalised homeownership action plan.
• Connect you with a Homivise Advisor if you request a consultation.
• Send you relevant educational content and platform notifications.
• Improve and maintain the Homivise platform.

When you submit a consultation request, your contact details and Homivise planning score are shared with the Homivise team who may pass them to an independent professional (such as a mortgage adviser or financial adviser) to contact you. You consent to this sharing when submitting the form.

Any professional you are connected with through Homivise is independent of Homivise. We do not control, endorse, or take responsibility for the advice or services provided by any third-party professional. You should independently verify any professional's licensing and credentials before engaging their services. In New Zealand, financial advisers must be licensed under the Financial Markets Conduct Act 2013 (you can verify at fma.govt.nz) and real estate agents must be licensed with the Real Estate Authority (publicregister.rea.govt.nz).

Homivise does not provide financial, mortgage, legal, real estate, or investment advice.

Your data is stored securely using industry-standard encryption (TLS/HTTPS). We use Base44's managed infrastructure, which provides encrypted database storage and secure authentication.

Data retention: We retain your personal information for as long as your account remains active. If you delete your account, your profile data, financial information, deposit milestones, and referral records are permanently erased from our live systems immediately. Data stored in encrypted system backups may persist for up to 30 days before being automatically purged. Anonymised or aggregated usage data that cannot identify you may be retained for analytics and service improvement purposes.

In-app deletion: You can delete your account at any time from the Settings page within the Homivise app (Settings > Danger Zone > Delete My Account). This permanently removes all your personal data without the need to contact us.

We do not sell your personal information. We may share data with:

• Homivise Advisors: Only when you explicitly request a consultation.
• Service providers: Trusted third parties that help us operate the platform (e.g. email delivery), under strict confidentiality agreements.
• Legal obligations: If required by law or to protect the rights of Homivise or its users.

You have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete information.
• Delete your account and associated data.
• Withdraw consent for data processing at any time.
• Opt out of marketing communications.

To exercise any of these rights, contact us at privacy@homivise.com.

Homivise uses essential cookies to keep you logged in and maintain your session. We do not use advertising or tracking cookies.

If you are located in New Zealand, you have rights under the Privacy Act 2020, including the right to access and correct personal information we hold about you. Our use of your information is governed by the information privacy principles set out in that Act. To make a privacy request, contact us at privacy@homivise.com. If you are unsatisfied with our response, you may contact the Office of the Privacy Commissioner at privacy.org.nz.

We may update this Privacy Policy from time to time. We will notify you of any material changes via email or a notice on the platform.

For any privacy-related questions or requests, please contact us at:
privacy@homivise.com